This Returns Policy explains how to return items purchased from Global Academic Supply LLC ("GAS," "we," "our") whether you bought as an individual customer, a bulk wholesale partner, an institutional buyer, a dropship reseller, or an FBA reseller. It complements our Refund Policy (which covers the money side of returns).
If anything is unclear, email [email protected].
For refund timing + payment-method specifics, see the Refund Policy.
| Buyer type | Return window | Conditions |
|---|---|---|
| Individual / retail | 30 days from delivery | Unopened + no damage |
| Wholesale / institutional | 30 days from delivery | Unopened + original packaging |
| Dropship reseller (end-customer return) | 30 days from end-customer's delivery | Unopened, routed back through reseller |
| FBA reseller (return-to-vendor) | 60 days from delivery (negotiated by contract) | Unopened cartons, original pallet labels intact |
| Bulk contract orders (≥100 copies) | Per contract terms | As specified in the master agreement |
The clock starts the day the carrier confirms delivery to the buyer's address.
Items that fail any of these conditions may be refused or charged a restocking fee (see Section 7).
1. Email [email protected] within the applicable return window. Subject line: Return Request — [Order Number].
2. Provide: order number, item ISBN(s) + quantity, reason for return, photos if damaged or wrong item.
3. We issue a Return Authorization (RA) number within 2 business days and confirm the return shipping address.
4. Pack and ship. Use original packaging if available. Write the RA number clearly on the outside of every carton. Ship via a tracked carrier (UPS, FedEx, or USPS with tracking).
5. Inspection. We inspect within 3 business days of receipt.
6. Outcome. Approved returns trigger refund per the Refund Policy. Rejected returns are returned to the buyer at the buyer's expense (see Section 8).
Returns without an RA number may be refused or held without processing.
The returns address is provided with each Return Authorization (RA), since we route returns to whichever warehouse is closest to your location. Email [email protected] to start an RA and we'll send you the correct address.
| Reason for return | Who pays return shipping |
|---|---|
| Buyer changed mind / no longer needed | Buyer |
| Wrong item shipped (our error) | GAS — we send a prepaid return label |
| Item damaged in transit | GAS — see Section 9 |
| Wrong quantity shipped (shortage on our end) | GAS — see Section 10 |
| Item defective from manufacturer | GAS — we coordinate with the publisher |
| Bulk / institutional contract terms differ | Per contract |
Damage in transit and our errors are always GAS's cost. Buyer-initiated returns where the order was correct are at the buyer's expense.
For approved returns that meet the conditions in Section 3, no restocking fee applies for retail buyers.
For wholesale, dropship, FBA, and institutional buyers, a restocking fee may apply per the following schedule:
| Order size | Restocking fee (% of returned-item value) |
|---|---|
| 1–24 copies | 0% (no restocking fee) |
| 25–99 copies | 5% |
| 100+ copies | 10% (negotiable down to 5% per contract) |
Restocking fees are deducted from the refund and disclosed before the return is processed. Returns due to GAS errors (wrong item, damage in transit, our shortage) never incur a restocking fee regardless of order size.
For non-eligible returns, we contact the buyer within 3 business days of receipt to coordinate either return-to-buyer (at buyer's cost) or destruction (at buyer's option).
If an order arrives damaged:
1. Photograph the damage before unpacking further (carton condition + interior contents + damaged item).
2. Email [email protected] within 5 business days of delivery with photos + order number + ISBN.
3. We file a carrier claim, ship a free replacement (or issue a full refund — buyer's choice), and arrange free return of the damaged item.
4. Buyer does not pay return shipping for damaged-on-arrival items.
Time-sensitive. Damage claims filed beyond 5 business days may be denied because carrier claim windows close.
If your order is short copies, contains a wrong title, or is missing items:
1. Email [email protected] within 5 business days of delivery.
2. Include order number + photos of received items + the packing slip.
3. We ship the correct/missing items at our expense within 3 business days, OR issue a partial refund at buyer's choice.
When you sell via dropship through GAS:
FBA resellers can return to GAS:
FBA returns must arrive at the GAS warehouse on the original pallet labels intact. Pallets that have been broken down for shipment to Amazon FCs are not returnable.
Refund processing is governed by the Refund Policy. Briefly: refunds are processed within 7 business days of return receipt + inspection, and reach the buyer's payment method within an additional 5–7 business days depending on the payment processor.
If you disagree with our decision on a return:
1. Reply to the original RA email thread requesting escalation.
2. We respond within 2 business days with a senior account manager review.
3. If still unresolved, see the Terms of Service Section [N] for dispute-resolution mechanisms.
We may update this policy from time to time. The current version is always posted at globalacademicsupply.com/legal/returns-policy with the "Last updated" date in the header. For wholesale and institutional contracts, the policy in effect at the time of order remains binding for that order.
Global Academic Supply LLC
Email: [email protected]