Refund Policy — Global Academic Supply

We want you to be satisfied with your purchase. This policy explains when you can return items, how the process works, and what's not eligible.

If anything is unclear, email [email protected].

1. Standard return window

You may return any book within 30 days of delivery for a full refund (minus return shipping costs, see Section 4) if it meets these conditions:

Unopened — original shrink wrap intact (for new books) or sealed packaging untouched (for boxed sets, software bundles, lab manuals with seals).
No damage — no writing, highlighting, dog-eared pages, water damage, broken spine, or other physical wear.
Original packaging — return in the original shipping box if reasonably possible. We accept returns in alternative packaging if the original is no longer available, as long as the book itself is undamaged.

The 30-day window starts the day the carrier confirms delivery to your address.

2. How to return

Email [email protected] within 30 days of delivery. Include your order number and the reason for return.
Return authorization. We will issue a Return Authorization (RA) number within 2 business days and confirm the return shipping address.
Pack and ship. Pack the book securely, write the RA number on the outside of the box, and ship using a tracked carrier.
Confirmation. Once we receive the return, we inspect within 3 business days.
Refund. If the return meets our conditions, we process the refund within 7 business days of receipt. Refunds go to the original payment method.

Time from your shipment to refund hitting your account is typically 10–14 business days (depending on return shipping speed + payment processor).

3. Who pays return shipping

Reason for return	Who pays return shipping
You changed your mind	You
Wrong book shipped (our error)	We do — we send a prepaid return label
Book arrived damaged or defective	We do — we send a prepaid return label
Book is not as described in the listing	We do — we send a prepaid return label
Wrong edition shipped vs. what you ordered	We do — we send a prepaid return label

If we made the error, we cover return shipping AND ship a replacement at no charge (or refund in full, your choice).

4. Items NOT eligible for return

The following are NOT returnable:

Custom orders — books printed-on-demand, special-order titles, or books shipped from a publisher direct to you per your specific request.
Sealed sets/bundles where the seal is broken — once a seal is broken on a boxed set, the entire set is non-returnable.
Books shipped to FBA reseller customers (Amazon FBA inventory) — once goods are in FBA, returns are governed by the FBA Service Agreement and Amazon's FBA terms; standard return window does not apply.
Books with retail-supplier "no returns" terms — rarely applicable; if a specific publisher restricts returns, we flag this on the product page before purchase.
Final-sale items — clearly marked at checkout; not returnable.
Digital products (eBooks, access codes) — not returnable once delivered.

If you're unsure whether your item is returnable, email [email protected] before initiating a return.

5. Bulk and institutional orders

For institutional bulk orders (5+ copies on a single SKU, or any order under a Net-30 PO), the return window extends to 45 days from delivery to allow procurement-cycle review.

For institutional orders we accept partial returns — return some copies, keep others. Per-copy refund applies pro-rata.

For wholesale-tier accounts and FBA-reseller accounts, please refer to your specific service agreement; return terms may differ.

6. Lost or damaged in transit

If your order arrives damaged or doesn't arrive at all:

Damaged on arrival. Email [email protected] within 7 days of delivery with photos. We will either ship a replacement (free) or refund in full.
Did not arrive. If tracking shows delivery but you didn't receive it, email [email protected] within 14 days of expected delivery date. We will investigate with the carrier and either ship a replacement or refund.

7. Cancellations before shipment

If you change your mind before your order ships, email [email protected] with your order number. Orders not yet picked from our warehouse can be canceled with a full refund. Orders already picked or in carrier handoff cannot be canceled but can be returned per Section 1.

8. Refund methods

Refunds are issued to the original payment method:

Card payment via Razorpay — refund appears on the original card within 5–10 business days after we process.
PO + Net-30 invoice — credit applied to your account, OR refund check issued to your registered organizational address (your choice).
Net-banking / UPI / wallet — refund returns to the same source.

We do NOT issue store credit unless you specifically request it.

9. Defects and warranty

We sell brand-new books. We don't manufacture them. If a book has a manufacturing defect (e.g., printing error, missing pages, binding failure), the publisher's warranty applies.

In practice: email [email protected] with photos of the defect within 30 days of delivery, and we will arrange a replacement or refund directly without sending you to the publisher. We then handle the publisher claim ourselves.

10. Disputes about returns

If you disagree with our refund decision, email [email protected] with your order number and explanation. We will review within 5 business days. If we still disagree, the dispute-handling process in our Terms of Service applies — direct discussion in good faith, with all your legal rights preserved under your jurisdiction's law.